Naturespace® FAQ

Restoring purchases

Have you recently restored your device or upgraded from one iOS device to another? Follow these instructions to reinstall your purchases:

To install purchased tracks on your iOS device, check in your device's general settings under "iTunes and App Store" to make sure you're logged in with the Apple ID originally used to make your purchases. Then, open Naturespace and tap the green "+" icon to view the Naturespace store catalog. Tap the "P" icon in the lower right corner of the store, and then tap "Check for uninstalled purchases." This will display all of the purchased tracks associated with your account. Tap any track to begin downloading.

If it's possible that you've made purchases from more than one Apple ID, you can repeat the above steps with a second ID.

If that doesn't work, we'd recommend the following steps:

  1. Delete the app on your device.
  2. Navigate to Settings > iTunes & App Store.
  3. Tap your account ID and "Sign Out."
  4. Hold down the top button and slide to power off your device.
  5. Power on your device and re-download Naturespace over WiFi and not from a synced computer or iCloud backup. (Apple will prompt you for your Apple ID and password.)
  6. When you launch Naturespace for the first time, you will be prompted to select "New User" or "Unlock." Tap "Unlock."
  7. After you tap the "Unlock" button, navigate to the Naturespace in-app store by tapping the green "+" icon. At the bottom of the screen, you'll see an activity bar. Please note the messages in the bar as the device communicates with Apple. The restore process can take some time depending on the number of tracks and speed of connection. Keep the Naturespace app open and in the foreground until your track restore completes.

Using folders

To create a new folder:

  1. Tap the "folder" icon in the bottom right corner of the app to open folders mode.
  2. Tap the text navigation link "Folders" in the upper left corner to open the folder selection drawer.
  3. Tap the "+" to create a new folder and select your tracks.

To modify an existing folder:

  1. To rearrange or delete tracks, select any folder and tap the upper right icon that looks like a stack of horizontal bars.
  2. To rename a folder or add tracks, select the folder and tap the "+" in the upper right corner.

Deleting tracks

You can delete a track by tapping on the "folder" icon in the bottom right corner of the screen. Tap the icon in the upper right corner that looks like a stack of horizontal bars. You may now select a track to delete by tapping the red circle that appears over each title.

You can delete and re-download your tracks as many times as you'd like. Tap the "+" icon to view the Naturespace catalog, and then tap the "P" icon in the lower right corner of the store.

Still have questions?

If your question isn't answered here, please submit a ticket through our support form.